How clients join
When the booking page has no opening they like, clients can tap Join the waitlist, choosing the service, an optional person and the window of days that works. You can also add someone from the Waitlist page or from their thread.
What happens on a cancellation
- The freed slot is matched against the waitlist: right service, right person (or anyone), inside their window.
- The best match gets a text with a claim link. They have a short window (15 minutes by default) to grab it.
- If they don't, the offer moves to the next person. If someone claims it, the visit is booked and confirmed like any other.
The offer text is editable under Settings → Templates → QuickFill offer. Offers respect quiet hours, so a late-night cancellation goes out in the morning.
Running the list
Waitlist shows who's waiting and who currently holds an offer. Bump someone's priority for a regular, remove entries that are no longer needed, or hand a specific opening to a specific person with Offer. The calendar shows a "waiting" count on days people want.