Two ways to get a number
- Pick a new local number — instant. Settings → Phone & texting → Search, enter your area code, choose one.
- Port your existing number — keep the number on your sign and your cards. Landline or mobile.
Porting your number
- Settings → Phone & texting → Port a number. Enter the number and your current carrier.
- We'll email you a Letter of Authorization to sign, and ask for a recent bill from your current carrier (the account number and address must match exactly — this is the number-one cause of delays).
- Keep paying your old carrier until the port completes; cancelling early can lose the number.
- Typical timing: mobile numbers 3–7 business days, landlines 1–3 weeks. Your old line keeps working until the switch, which happens in a few minutes on the day.
Don't cancel your old service before the port has completed. Once a number is released by the carrier it can be very hard to get back.
Forwarding calls
Calls to your Nook number ring wherever you set under Forwarding: a cell phone, the front-desk line, anywhere. Unanswered calls trigger the missed-call text-back automatically.
Business texting registration (A2P 10DLC)
US carriers require businesses to register before texting at volume; unregistered messages get filtered as spam. We register your number and your business as part of setup — we'll ask for your legal business name, EIN and address. Registration takes anywhere from a day to a few weeks depending on the carriers; conversational texting works while it's in progress.
While you wait
Everything else in Nook works without a number: booking page, calendar, client records, email confirmations. As soon as the number is live, texting switches on automatically.